We are looking for a
Junior IT Support Specialist with English (Kraków)

Kraków (Poland)

Summary

Start your adventure in the world of IT today! As part of our international team located in Krakow, you will support our English-speaking clients and colleagues with their helpdesk requests.

Your responsibilities

  • Handling incoming requests from customers regarding hardware, software, and network issues
  • Keeping records of all customer enquiries in the JIRA reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT support team
  • Creating and managing documentation in SharePoint
  • Managing user accounts across applications running on a variety of platforms (Windows, Active Directory, Exchange, etc.)
  • Setting up workstations as per client standards and granting permissions

Our requirements

  • English language skills to business standard
  • Solid communication skills across all levels
  • Strong analytical and troubleshooting abilities
  • Problem solving and task management skills
  • A basic technical knowledge of networks, Windows OS, O365, AD, SharePoint, etc.
  • A basic understanding of ticket documentation will be preferred
  • Customer service experience will be an asset

Our offer

In return, you can expect:

  • a competitive salary with additional benefits (a Multisport card, life insurance, and private healthcare),
  • a job contract for 6 months with the possibility of extension,
  • workplace in the city center of Kraków (Mogilska Street – 3min stroll to the closest tram stop)
  • and plenty of opportunities for career growth.

Like what you see here?



If you are interested in joining our team, email your CV to: recruitment.dev@argosmultilingual.com with the code IT Support Specialist in the subject line.

Please include the following statement:
I hereby authorize you to process my personal data included in my job application for the needs of this and future recruitment processes at ARGOS Translations Sp. z o.o., ul. Mogilska 100, 31-546 Kraków, Poland (in accordance with the Polish Personal Protection Act of 10.05.2018 and Argos Translations Sp. z o.o Privacy Policy located at http://www.argosmultilingual.com/privacy-policy).

Prosimy o dopisanie na aplikacji klauzuli:
Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w dokumentach rekrutacyjnych do celów niezbędnych do realizacji wszelkich procesów rekrutacyjnych prowadzonych w firmie Argos Translations Sp. z o.o., z siedzibą przy ul. Mogilskiej 100, 31-546 Kraków (zgodnie z ustawą z 10.05.2018 r. o ochronie danych osobowych oraz Polityką Prywatności firmy Argos Translations Sp. z o.o znajdującej się w następującej lokalizacji: http://www.argosmultilingual.com/privacy-policy).